Shipment Storage Period

1. The storage period is calculated starting from the date when the parcel is received and signed by the Toppgo warehouse, and the length for different membership levels is different. If the parcel is not submitted for international shipping after passing the storage period, or if no feedback is given, we will abandon/destroy the item.

2. The maximum storage period for anonymous parcels is 60 days, calculated starting from the date when the parcel is received and signed. Due to the fact that this type of parcels can not be matched to relevant orders or users, notifications can not be sent. Overdue items will be considered as abandoned and will be destroyed.

3. Toppgo keeps the items and bears corresponding responsibility during the storage period (not responsible for overdue items.

4. The destroyed items are no longer given any reminders or notifications.

*The weight of a single package shall not exceed 10kg; the number of packages is calculated as a multiple of 10 for packages that weight more than 10kg.

In order to avoid the destruction of goods, please submit the oversea consolidation order in time during the storage period. Your cooperation and understanding are greatly appreciated.